Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Chief Imports Kenya Ltd website, services, vehicle enquiries, vehicle sourcing and importation services, vehicle sales, financing referrals, communications and other services provided by Chief Imports Kenya Ltd (“Chief Imports Kenya”, “we”, “us” or “our”).
By accessing our website, submitting an enquiry, requesting our services, placing an order, paying a deposit, purchasing a vehicle or otherwise engaging our services, you acknowledge that you have read, understood and agreed to these Terms, to the extent applicable to your transaction.
If you do not agree with these Terms, you should not use our website or proceed with a transaction with us.
These Terms should be read together with our Privacy Policy.
2. About Chief Imports Kenya
- Business Name: Chief Imports Kenya Ltd
- Address: Arboretum Drive, Nairobi, Kenya
- Telephone: +254 737 552 552
- Alternative Telephone: +254 710 222 228
- Email: info@chiefimportske.com
- Website: www.chiefimportske.com
Chief Imports Kenya operates in the vehicle importation, sourcing and dealership sector and may offer vehicles that are available locally, in transit, available for importation, or sourced specifically according to a customer's requirements.
3. Definitions
For purposes of these Terms:
“Customer”, “you” or “your” means any individual, company, organization or other person engaging Chief Imports Kenya.
“Vehicle” means any motor vehicle offered, advertised, sourced, imported or sold by Chief Imports Kenya.
“Services” means vehicle sourcing, importation, vehicle sales, customer support, financing referrals and other services provided by Chief Imports Kenya.
“Deposit” means an amount paid by a customer towards the purchase, reservation, sourcing or importation of a vehicle.
“Purchase Price” means the agreed price payable for a vehicle, including any applicable charges expressly stated in the applicable quotation, invoice or sale agreement.
“Quotation” means a written price or service estimate issued by Chief Imports Kenya.
“Third Party” means any person or organization that is independent of Chief Imports Kenya, including shipping companies, insurers, clearing agents, financiers, government agencies, inspection companies, vehicle suppliers and other service providers.
4. Website Use
You may use our website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Upload malicious software or harmful material.
- Copy, reproduce or distribute website content without permission.
- Use our website to impersonate another person or business.
- Submit false, misleading or fraudulent information.
- Use automated systems to scrape or collect information from the website without authorization.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
5. Vehicle Listings and Information
We make reasonable efforts to ensure that information displayed on our website, social media pages, advertisements and other marketing materials is accurate and up to date.
Vehicle listings may include:
- Make and model
- Year of manufacture
- Mileage
- Engine capacity
- Fuel type
- Transmission
- Vehicle specifications
- Price
- Images
- Availability
- Importation status
- Location
- Estimated delivery information
However, vehicle availability, specifications, pricing and other information may change without prior notice.
Images may be provided for illustrative or marketing purposes and may not always represent the exact condition or final specification of the vehicle.
Customers should confirm the specific vehicle, specifications, condition, price and applicable charges with Chief Imports Kenya before making a purchase decision or payment.
6. Vehicle Availability
A vehicle displayed on our website, social media pages or advertisements is not necessarily guaranteed to remain available.
Vehicles may be:
- Sold to another customer.
- Reserved.
- In transit.
- Subject to an existing purchase arrangement.
- Unavailable due to circumstances beyond our control.
- Subject to changes in importation or shipping arrangements.
We will communicate confirmed availability to customers before accepting a transaction or deposit.
7. Vehicle Prices and Quotations
Prices displayed online or communicated through advertising may be subject to change.
A quotation issued by Chief Imports Kenya may specify:
- Vehicle price
- Importation costs
- Shipping costs
- Taxes and duties where applicable
- Clearing charges
- Registration-related charges
- Insurance
- Other applicable charges
Unless expressly stated otherwise, a quotation should not be interpreted as confirmation that all possible costs associated with acquiring, importing, registering, insuring or operating a vehicle are included.
A quotation may have a validity period, which will be communicated where applicable.
The final price payable by the customer will be the price agreed in the applicable quotation, invoice, sale agreement or other written transaction document, subject to applicable law.
8. Vehicle Sourcing and Importation
Where a customer requests Chief Imports Kenya to source or import a vehicle, we may coordinate some or all of the following:
- Vehicle sourcing
- Supplier engagement
- Vehicle inspection
- Purchase arrangements
- Shipping
- Clearing
- Importation
- Documentation
- Registration-related processes
- Delivery arrangements
The exact scope of services will depend on the customer's agreement with Chief Imports Kenya.
Estimated timelines provided for sourcing, shipping, clearing or delivery are estimates and may be affected by circumstances outside our reasonable control.
9. Importation Timelines
Importation and delivery timelines may be affected by:
- Vehicle availability.
- Supplier processing times.
- Shipping schedules.
- Port congestion.
- Customs processes.
- Government requirements.
- Inspection procedures.
- Documentation requirements.
- Weather or other natural events.
- Transport disruptions.
- Changes in applicable laws or regulations.
- Delays caused by third-party service providers.
Unless expressly agreed in writing, any stated delivery or importation date should be treated as an estimate rather than an unconditional guarantee.
10. Customer Responsibilities
Customers are responsible for providing accurate and complete information required to process their enquiry or transaction.
This may include:
- Correct contact information.
- Identification or business information where legally required.
- Vehicle specifications and preferences.
- Financing information where applicable.
- Documentation required for importation or registration.
- Payment information.
- Delivery information.
Customers are responsible for promptly notifying us if any information provided becomes inaccurate or changes.
11. Vehicle Inspection and Due Diligence
Customers are encouraged to conduct appropriate due diligence before purchasing a vehicle.
Depending on the transaction, customers may request or receive information relating to:
- Vehicle condition.
- Inspection reports.
- Vehicle history.
- Mileage.
- Accident or damage history where available.
- Mechanical condition.
- Importation status.
- Documentation.
- Vehicle specifications.
Where a customer chooses to independently inspect a vehicle or appoint an independent inspection provider, the customer is responsible for the arrangements and associated costs unless otherwise agreed.
No vehicle should be purchased solely on the basis of photographs or online descriptions without considering the information and inspection opportunities available for that vehicle.
12. Vehicle Condition and Disclosure
Chief Imports Kenya will provide material information about a vehicle that is known to us and relevant to the transaction, subject to the information reasonably available to us.
For imported vehicles, certain information may originate from overseas suppliers, auction houses, inspection companies or other third parties.
While we take reasonable steps to verify information provided to customers, information originating from third parties may be subject to limitations.
Where applicable, the customer will have the opportunity to review available inspection reports, vehicle documentation and other relevant information before completing the purchase.
Nothing in these Terms excludes or limits any statutory consumer rights that cannot lawfully be excluded.
13. Deposits and Reservations
Where a customer pays a deposit to reserve or secure a vehicle, the applicable quotation, invoice, deposit receipt or sale agreement will specify the purpose and applicable conditions of the deposit.
A deposit may be applied towards the agreed purchase price or other agreed transaction costs.
Where a customer cancels or changes an order after a vehicle has been specifically sourced, purchased, shipped or otherwise committed on the customer's instructions, any applicable cancellation, supplier, shipping, administrative or other costs will be addressed according to the applicable transaction agreement and applicable law.
No deposit should be considered refundable or non-refundable unless the applicable written transaction terms clearly state the treatment of the deposit.
14. Payments
Payments must be made through payment methods officially communicated or approved by Chief Imports Kenya.
Customers should verify payment details before making any payment.
Chief Imports Kenya will not be responsible for payments made to unauthorized individuals, personal accounts, fraudulent accounts or payment channels that have not been officially confirmed by the company.
Where applicable, a vehicle may not be released, delivered or transferred until the required payment obligations have been satisfied.
15. Payment Verification
Chief Imports Kenya may verify payments before confirming a transaction.
Customers may be required to provide payment confirmation or other reasonable evidence of payment where necessary.
A payment may not be considered fully received until it has been successfully confirmed by the relevant financial institution or payment provider.
16. Vehicle Ownership and Transfer
Ownership, possession and transfer of a vehicle will be handled according to the applicable sale agreement and Kenyan legal requirements.
Where applicable, transfer of ownership documentation may depend on:
- Full payment.
- Completion of required documentation.
- Verification of customer information.
- Completion of statutory processes.
- Clearance of the vehicle.
- Registration requirements.
- Other applicable legal requirements.
Chief Imports Kenya will take reasonable steps to facilitate the agreed transfer process.
17. Delivery and Collection
Where delivery is arranged, the applicable quotation or agreement will specify the relevant delivery arrangements and charges where applicable.
Customers are responsible for providing accurate delivery information.
Delays may occur due to circumstances beyond our reasonable control.
Upon collection or delivery, customers may be required to inspect the vehicle and acknowledge receipt.
Any visible issues should be reported to Chief Imports Kenya as soon as reasonably possible.
18. Vehicle Registration and Statutory Requirements
Vehicle registration, licensing, inspection, taxation and other statutory processes are subject to the requirements of relevant Kenyan authorities.
Where Chief Imports Kenya assists with such processes, our role and applicable charges will be communicated to the customer.
Government fees, taxes, duties and statutory charges may change and may be payable by the customer where applicable.
Customers are responsible for complying with all legal requirements applicable to the ownership and use of their vehicle.
19. Financing
Chief Imports Kenya may assist customers who wish to explore vehicle financing options.
Where appropriate, we may refer or connect customers with financing institutions or other financial service providers.
Financing approval is not guaranteed.
Financing institutions independently determine:
- Eligibility.
- Approval.
- Interest rates.
- Deposit requirements.
- Repayment periods.
- Security requirements.
- Financing limits.
- Other applicable terms.
Chief Imports Kenya is not responsible for a financing institution's decision, approval process, interest rates or contractual terms.
Customers should carefully review financing agreements before signing them.
20. Warranties and After-Sales Support
Any manufacturer warranty, dealer warranty or other warranty applicable to a vehicle will be communicated to the customer where applicable.
Warranty coverage may vary depending on:
- Vehicle make and model.
- Vehicle age.
- Vehicle origin.
- Mileage.
- Warranty provider.
- Type of fault.
- Warranty terms and exclusions.
Where a warranty applies, customers must comply with the relevant warranty conditions.
Nothing in these Terms is intended to exclude statutory warranties, guarantees or consumer protections that cannot legally be excluded or restricted.
21. Third-Party Services
Chief Imports Kenya may work with or rely on third-party providers, including:
- Vehicle suppliers.
- Auction houses.
- Shipping companies.
- Clearing agents.
- Inspection companies.
- Insurance providers.
- Financing institutions.
- Government agencies.
- Registration service providers.
- Transport providers.
Where a third party provides a separate service or contractual relationship, the third party's own terms and conditions may apply.
We will not knowingly misrepresent third-party services as being provided directly by Chief Imports Kenya.
22. Insurance
Unless expressly included in a written agreement, vehicle insurance is the customer's responsibility.
Customers should ensure that vehicles are appropriately insured before use on public roads.
Where Chief Imports Kenya assists with insurance arrangements, the applicable insurer's terms and conditions will apply.
23. Taxes, Duties and Government Charges
Depending on the transaction, customers may be responsible for applicable:
- Import duties.
- Taxes.
- Levies.
- Port charges.
- Registration fees.
- Inspection charges.
- Clearing charges.
- Government fees.
- Other statutory charges.
Where such costs are included in a quotation, they will be identified as far as reasonably possible.
Government charges and statutory requirements may change, and any applicable changes may affect the final cost of a transaction.
24. Cancellation and Changes to Orders
A customer who wishes to cancel or change an order should contact Chief Imports Kenya as soon as possible.
The consequences of cancellation or changes will depend on:
- The stage of the transaction.
- Whether the vehicle has already been sourced.
- Whether the vehicle has been purchased from a supplier.
- Whether shipping has commenced.
- Whether customs or clearing processes have begun.
- Whether third-party costs have been incurred.
- The applicable written sale or service agreement.
- Applicable Kenyan law.
Any cancellation charges or refund arrangements will be determined in accordance with the applicable transaction agreement and applicable law.
25. Refunds
Where a refund is due, it will be processed in accordance with the applicable transaction agreement and Kenyan law.
Refund processing times may depend on:
- The payment method used.
- Banking or payment provider processing times.
- Third-party refunds.
- The nature of the transaction.
- Any outstanding amounts owed by the customer.
Where applicable, lawful deductions or costs incurred on the customer's behalf may be considered in determining the amount refundable.
26. Advertising and Promotional Offers
Promotional offers may be subject to specific conditions, availability periods, eligibility requirements and other restrictions.
Unless expressly stated otherwise:
- Promotions cannot be combined with other offers.
- Promotional pricing may be subject to availability.
- Offers may have an expiry date.
- A promotion does not guarantee vehicle availability.
- Specific promotional terms may take precedence over general website information.
Where a promotional offer is governed by separate written terms, those terms will apply to the extent of any inconsistency.
27. Website Content and Intellectual Property
Unless otherwise indicated, the content on our website and official marketing materials, including:
- Logos
- Brand names
- Text
- Images
- Graphics
- Videos
- Vehicle descriptions
- Layouts
- Designs
- Marketing materials
is owned by or licensed to Chief Imports Kenya and may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.
28. Customer Reviews and Testimonials
Where customers voluntarily provide reviews, testimonials, photographs or other feedback, Chief Imports Kenya may use such content for legitimate marketing and promotional purposes where permitted by law and subject to any applicable consent requirements.
Customers should not provide confidential or sensitive personal information in public reviews or testimonials.
29. Privacy and Personal Information
Your use of our website and services may involve the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy.
Our Privacy Policy explains:
- What information we collect.
- Why we collect it.
- How we use it.
- How we protect it.
- When information may be shared.
- Your data protection rights.
- How to contact us about personal information.
The Privacy Policy forms part of these Terms by reference.
30. Electronic Communications
When you communicate with Chief Imports Kenya electronically, including by email, WhatsApp, website forms or social media, you consent to receiving communications electronically where permitted by law.
Electronic communications may include:
- Enquiry responses.
- Quotations.
- Vehicle information.
- Transaction updates.
- Documentation.
- Appointment confirmations.
- Service updates.
- Marketing communications where lawfully permitted.
You may opt out of marketing communications in accordance with our Privacy Policy.
31. WhatsApp and Social Media Communication
Customers may communicate with Chief Imports Kenya through WhatsApp, Facebook, Instagram or other social media platforms.
Third-party platform terms and privacy policies may apply to communications conducted through those platforms.
Customers should avoid sending unnecessary sensitive information through public or unsecured communication channels.
32. Website Availability
We aim to keep our website available and accurate but do not guarantee that the website will always be:
- Available.
- Error-free.
- Secure.
- Free from interruptions.
- Free from technical defects.
- Completely up to date.
The website may occasionally be unavailable due to maintenance, technical issues, upgrades or circumstances beyond our reasonable control.
33. External Links
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
Chief Imports Kenya does not necessarily endorse or control third-party websites and is not responsible for their:
- Content.
- Availability.
- Security.
- Privacy practices.
- Products or services.
- Terms and conditions.
Customers should review the terms and privacy policies of third-party websites before using them.
34. Limitation of Liability
To the extent permitted by applicable law, Chief Imports Kenya will not be responsible for losses arising directly from circumstances outside our reasonable control, including:
- Delays caused by third parties.
- Shipping delays.
- Government delays.
- Port congestion.
- Changes in government requirements.
- Natural disasters.
- War or civil unrest.
- Strikes.
- Transport disruptions.
- Telecommunications failures.
- Banking or payment system failures.
- Cybersecurity incidents despite reasonable security measures.
- Other force majeure events.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under Kenyan law.
35. Force Majeure
Chief Imports Kenya will not be considered in breach of these Terms where performance is prevented or materially delayed by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters.
- Floods.
- Fires.
- Epidemics or pandemics.
- War.
- Terrorism.
- Civil unrest.
- Strikes.
- Government action.
- Port closures.
- Shipping disruptions.
- Major transportation failures.
- Power or telecommunications failures.
- Other events beyond our reasonable control.
We will take reasonable steps to minimize the effect of such circumstances and resume performance where practicable.
36. Fraud and Suspicious Transactions
Chief Imports Kenya reserves the right to investigate or decline transactions where there are reasonable concerns relating to:
- Fraud.
- Identity verification.
- Payment irregularities.
- Money laundering.
- False documentation.
- Unauthorized transactions.
- Misrepresentation.
- Other unlawful activity.
Where required, information may be disclosed to relevant authorities in accordance with applicable law.
37. Customer Representations
By engaging our services, you represent that:
- The information you provide is accurate.
- You have authority to enter into the relevant transaction.
- You will not use our services for unlawful purposes.
- You will comply with applicable laws.
- You will make payments through authorized channels.
- You will provide documentation reasonably required for the transaction.
Where you act on behalf of a company or organization, you represent that you have authority to do so.
38. Changes to These Terms
Chief Imports Kenya may update these Terms from time to time.
Changes may be made to reflect:
- Changes in our services.
- Changes in business operations.
- Changes in technology.
- Changes in legal requirements.
- Changes in regulatory requirements.
- Changes in vehicle importation procedures.
The updated version will be published on our website with a revised “Last Updated” date.
Where a transaction is already governed by a separate signed agreement, the terms of that agreement will continue to apply to that transaction unless otherwise permitted by the agreement or applicable law.
39. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply.
40. No Waiver
Failure by Chief Imports Kenya to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
41. Entire Agreement
These Terms, together with any applicable:
- Quotation.
- Invoice.
- Sale agreement.
- Vehicle order form.
- Financing documentation.
- Service agreement.
- Privacy Policy.
- Written transaction terms.
form the basis of the agreement between Chief Imports Kenya and the customer for the relevant transaction, subject to applicable law.
Where there is an inconsistency between these general Terms and a specific written transaction agreement, the specific transaction agreement will generally govern that transaction to the extent permitted by law.
42. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any dispute arising in connection with these Terms or our services shall, where possible, first be addressed through good-faith discussions between Chief Imports Kenya and the customer.
Nothing in these Terms prevents a customer from exercising any statutory rights or remedies available under Kenyan law.
43. Dispute Resolution
If you have a complaint or dispute, please contact Chief Imports Kenya first using the contact details below.
We will make reasonable efforts to understand and resolve the matter.
Where a dispute cannot be resolved directly, the parties may consider an appropriate alternative dispute resolution mechanism where applicable.
Nothing in this section limits any right a consumer may have to pursue a complaint, claim or remedy available under applicable Kenyan law.
44. Contact Information
For questions regarding these Terms and Conditions, vehicle purchases, vehicle sourcing, importation or other services, please contact:
- Chief Imports Kenya Ltd
- Address: Arboretum Drive, Nairobi, Kenya
- Telephone: +254 737 552 552
- Alternative Telephone: +254 710 222 228
- Email: info@chiefimportske.com
- Website: www.chiefimportske.com
45. Acknowledgement
By using the Chief Imports Kenya website, submitting an enquiry, requesting our services, placing a vehicle order or proceeding with a transaction, you acknowledge that you have had an opportunity to review these Terms and Conditions and agree to comply with the provisions applicable to your use of our website and services.
These Terms are intended to operate alongside the Chief Imports Kenya Privacy Policy and other specific contractual documents applicable to individual vehicle transactions.
Chief Imports Kenya Ltd
Effective Date: 2 September 2026